Depending on how busy we are, shipping orders for our OWL® furniture can vary from two to eight weeks. If you feel our shipping prices are too expensive, we welcome you to find alternative shipping. We have done our best to find reliable shipping at competitive rates.
Commissioned one of a kind furniture can take up to a year. It is best to email or call if you want a more accurate delivery estimate.
If your piece of Owl® Furniture is damaged while being shipped to you, please notify us and provide pictures of the stool and box, in the condition they arrived, as soon as possible. These photos are essential in our insurance process with UPS. Please keep all original parts and packaging together until further instruction from Geoffrey Warner Studio.
If within the first 30 days after receiving a piece of furniture from Geoffrey Warner Studio you are not completely satisfied with your purchase, we will provide you with a refund or rebuild your piece. Proper care will ensure a lifetime of satisfaction from your furniture. Should our furniture* fail at any time during the life of the original owner because of workmanship or a failure of the wood materials, we will either repair or replace it. Some customer requested wood species are excluded.
* Furniture components made by vendors outside the Geoffrey Warner Studio, such as the Rolling Owl pedestal base and mechanism, are excluded from our lifetime guarantee. However, if the product breaks during normal use, Geoffrey Warner Studio will offer to repair or replace any damaged “outside” part within one year of the original date of delivery.
What information do we collect?
We collect information from you when you place an order, subscribe to our newsletter or respond to a survey. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs);
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you);
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);
To process transactions (we use PayPal to process transactions.);
To administer a contest, sweepstakes, promotion, survey or other site feature;
To send periodic emails
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Geoffrey Warner Studio
P.O Box 710 43 N Main St
Stonington, ME 04681 USA